Neel Ratan

Partner, Government Sector Leader, PwC India

Neel Ratan is a partner and the Government Sector leader in PwC India, along with being the global leader of the Digital Government network. He has over 27 years of experience serving clients across the areas of innovative technology oriented initiatives for government, government strategy, government process reform, capacity building, IT governance and program management of large and complex projects.

He has led projects in more than 15 countries and regions including UK, Middle East, Africa, Caribbean and South East Asia.

Neel has played a very important role in advising and supporting the Government on a number of important programs across various stages including policy formulation, strategy and roadmap development, reengineering and implementation. Neel is particularly passionate about improving citizens’ experience with Government and how can technology be leveraged as a tool to improve Governance in terms of quality, transparency and inclusion for the common citizen. His portfolio includes a number of high impact transformational eGovernment projects across diverse areas including government citizen collaboration, government service delivery, government ICT infrastructure, social security, tax reforms, smart cities and electronics manufacturing.

Key Experience:

  • Support in formulation of National eGovernance Plan (NeGP), India
  • Reengineering of Income Tax process including design and establishment of Central Processing Centre (CPC) for Income Tax, India
  • Reengineering of Passport services, India
  • Goods and Services Tax (GST) Design and Rollout Support, India
  • e-VAT Design and Implementation in multiple provinces, India
  • Tax Administration Capacity and Taxpayer Services, Bangladesh
  • Design of Command and Control Centre in a major religious pilgrimage and holy city in Middle East
  • Strategy and design of Smart/Safe City for multiple cities including Delhi, Mumbai and Naya Raipur
  • Program Management support to Central Board of Excise and Customs (CBEC) and Central Board of Direct Tax (CBDT), India
  • Support on design and implementation of National Optical Fiber Network (NOFN), India
  • Design and implementation of eSignature framework along with Digital Locker for common citizens
  • eGovernment/ICT Strategy for multiple countries and Government clients in including Mauritius, Kenya, KSA, Bahrain, Sri Lanka, Libya, Bangladesh, Kurdistan, RAK, Trinidad and Tobago, Barbados, Jamaica, Belize, etc.

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